Items within Laura C Cole and BowPosh are handmade and most are made-to-order. Please allow up to 2 weeks for processing (not including shipping). This allows time for special supplies to arrive if need be but is not always necessary. Vintage and re-purposed items are included in select items so due to the handmade nature of these pieces, they may vary slightly but styling will be as close as possible to the original design. This also allows a one of a kind and individualized piece for our customers. Feel free to contact us with any questions you may have prior to purchasing.
All items are shipped via USPS first class or priority mail unless special arrangements have been made for overnights or specific carriers. Shipping prices will reflect each carriers current pricing plan. Please be aware that some carriers cannot guarantee overnight shipping due to rural or other area specifications.
Laura C Cole cannot be held responsible for shipments that are delivered late due to carrier decisions, weather or other scenarios that are out of our hands. Tracking numbers are included with each package that leaves our studio and will be forwarded once the package is dropped off at the carriers office or box.
NOTE: First class tracking numbers are not guaranteed and is not an actual tracking service. Per the USPS, this is a courtesy and sometimes may not be updated or may have delays with updates.
Once a package has been marked as "delivered" by the carrier, Laura C Cole is no longer responsible for lost or stolen property. Customers must contact their local carrier and provide them with the tracking number, file a claim and/or file a police report for stolen/lost property. If a package is lost in transit and tracking information is not available, verified by the carrier, we will work with our customers by providing a replacement item. We encourage our customers to purchase insurance for these reasons.
INTERNATIONAL and PRICING
Laura C Cole ships worldwide so please allow up to 4 days for domestic areas and 6 weeks for international deliveries. Shipping times do not reflect the added processing times mentioned above. We cannot be held accountable for any additional custom fees or taxes in the country where the package is being delivered. These are strictly up to each individual country and we do not control these decisions. Please expect possible delays with shipping times due to customs. Late deliveries due to custom holds are not the responsibility of Laura C Cole. If you have any questions about customs, please contact your local department.
- DOMESTIC USPS: First class 6.00 + .10 each item
- DOMESTIC USPS: Priority 9.00 +.10 each item
- INTERNATIONAL USPS: First class 15.00 + .10 each item
- INTERNATIONAL USPS: Other methods please contact us prior to purchasing for a quote
Florida residents- tax rates may be applied
Laura C Cole and its subsidiaries are confident in the quality presented in each item shipped. Returns and/or exchanges are accepted less shipping as long as we are contacted within 3 days of you receiving your item if for any reason you are not satisfied (time starts at the time of verified delivery).
Packages must be post marked by the end of the 4th day and have 7-10 days to reach our studio. Returns will not be accepted if we have not been contacted prior to the item reaching our studio or if the return policy was not completely followed. They will be refused. Send return requests to firstname.lastname@example.org. We will provide you with a code that is to be applied to the outside of the package or packages. Used items will not be accepted for returns. Returns will also not be accepted if the return time frame has passed. Laura C Cole reserves the right to deny any request.
In stock items that are purchased with a provided custom circumference that is not from the sizing guides will be reviewed and the return/ exchange will be at our discretion.
Please view our Custom Order section below for return information.
Items are packaged in sturdy boxes or well padded envelopes with extra support, but if a package is damaged due to carrier/shipping neglect, please contact us immediately (within 3 days of receiving) and provide us with photos of the damage so that we can process the necessary paperwork. We will then provide you with a refund less shipping or exchange for an item up to equal value.
We highly recommend that customers purchase insurance on their custom order pieces and any high priced item as many of these are not eligible for returns. Contact us for quotes.
Due to the individuality of custom orders, these will be final sales and are not eligible for returns or exchanges. Please stay in clear communication with us during the making of your custom piece to ensure all is well before shipping.
Custom orders include significant changes to "in stock" items and from scratch designed pieces. Custom requests can take up to 6 weeks for processing with added shipping time due to the customization, design time, supplies and hands on process. Please submit your requests well in advance to ensure your piece is available for you before your event. We will do our very best to meet your time frame requests.
Local orders are available for pickup.
*Custom order rates will apply.
*BowPosh reserves the right to add these custom orders to our regular stock/ inventory.
*Final custom order products may not be reproduced by anyone or any other company, regardless if the customer provided the vision for the final piece. Work created by Laura C Cole and their subsidiaries are protected by copyright laws.
*Pieces and or images pre-designed and presented to LCC & Co. by the customer to be created will remain property of the customer and LCC & Co. must obtain written permission to carry/ sell that design on any website used by the company, including social media. *Exclusive rates may apply.
Laura C Cole offers hands on design consultation sessions for brides in the local area including Lee and Collier Counties. These special meetings allow the bride to get involved in the design process for one of the most important days of her life. Designs are created hands on with supplies during these consultations and a design is finalized either in the first or second meeting. Brides are able to bring one other family member or friend with them for a second opinion or for reassurance.
Book your design consultation today by contacting us at email@example.com as times are limited.
COPIES AND RECREATIONS
Laura C Cole and their subsidiaries will not in any way copy another artists vision, design or work for any of our customers. We respect the extreme talent that goes into each handmade piece and will immediately refuse the request if we find that the idea or photo belongs to another company and is being used without permission. Each artist is protected by copyright law just as any other company and these matters are taken very seriously.
Our content including designs, text, photos, videos and any other information under the Laura C Cole name is not to be used without permission. Violations will be handled immediately and prompt attention will be expected.
Laura C Cole and their subsidiaries do provide wholesale lines. Please view the wholesale information in the "Policies" tab.